Welcome to 2025’s digital India. The boom in India’s IT sector in last decade and a very enthusiastic and innovative group of youth population led India to success. Thanks to this digital revolution in India today India has seen unprecedented growth in start ups and innovations in public life. Different e-governance initiatives in public private partnership that Narendra Modi govt has started in 2014 have yielded results.
Innovation in crime reporting
Maintaining crime records and crime reporting was a problem in India and if we remember even in earlier this decade increasing women related crimes was a concern for everyone while feminist groups continued claiming that those crimes were under reported while Men’s Rights groups claimed only false case reporting had been growing.
Considering this challenge a techie from Bangalore had developed a small mobile app in collaboration with city police that empowered anyone to report crime and register FIR through the APP. Citizens needed to download the app and whenever they felt of reporting a crime, they could report using the app. This had eliminated the risk of local police station not paying heed to any complaint or not registering a complaint with due care. Even though as a process the city police was made responsible to check the authenticity of each crime and was empowered to close frivolous cases. However, feminist groups could not demand that most of the crimes against women went unreported after the app came into place.
Later all other state and city police had adopted this practice and crime related information was easily created and maintained in cloud. Several activists today say that the advantage of the app was it allowed citizens to attach images of the crime scene and also videos of the eyewitnesses account. However, initially this app had increased the reporting of crimes to a great extent and police started finding many of those complaints as false. When govt. took strict action against those false complainants the false complaints also came down.
Innovation in judicial system
The online app that created a great online system of crime records eventually led to ease of maintaining online crime data. That had led to the judicial process being expedited and each case could be tracked easily through their life cycle easily. Courts started taking cognizance of cases easily and admitted the cases that were worth a court trial. But eventually with all documentation being made online the case related data could be accessed by the pertinent courts with ease and that had revolutionized the legal processes. The older days delays for getting certified copies or pains involving transfer of cases, transfer of documents etc all seized to exist.
Initially the Law Ministry had its reservations regarding keeping court data in cloud but with increasing number of cases, cases of files being lost, cases of inordinate delay in delivering justice Supreme Court of India had to force the Indian Govt. in bringing in cloud computing and big data analytics in legal system and innovate within the framework of Indian judiciary.
Today we see advocates and judges carrying their own Tabs to the Air Conditioned court rooms and accessing highly secured court information system through their personal VPN lines attributed to delivering justice very fast and complete and archive case documents without any threat of them being lost. In a recent study in 2019 a report by global consultancy giant Gartner Corporation reveals that Indian courts have become 1000 times faster now and cases are closed in six months rather than six years that they used to take earlier this decade.
Talking about the digital growth of India in last one decade our IT minister has given the example of budget speech of finance minister. He claimed that because of their ministry has taken positive steps towards digitization of government processes in early 2015 today ministerial speeches are delivered from tabs and other smart devices rather than ministers carrying huge files with physical budget speech.
In his speech from Geneva was delivered using sophisticated 3i technology that could a virtual replica of the minister inside the parliament house while he was giving his speech. This technology captures his image from all angles at his place and then projects him at a desired location to make him appear at the second location as well. This technology is widely used in live telecast of different global events in 3D format. Recent 3D replication of 2019 Cricket world cup matches in different Indian cities live from respective grounds in England was a large scale commercially viable version of this technology that we had experienced. Very soon India is going to have all virtual parliament where all members of parliament will be representing the parliament using this virtual 3D technology platform.
If we remember Indian railways around five – six years back and remember the pain of IRCTC ticket booking we will know what the online ticket booking app had done to average
. Today no one need to visit a railway reservation counter or login to their website to book a ticket. The ticket kiosks set up at various location in each city made it easy for citizens to have 24X7 access to ticket booking even without owning a laptop or a tab. In last four years India has observed the demise of desktop computers and laptops in phased manner so the citizens booking ticket from their website reduced drastically and everyone started using the app and kiosks for booking their tickets.
That has created new revenue margin for railways as they could run their business with less overhead and increased their topline. Now passengers need to swipe their barcoded tickets after boarding the train and can effectively track and monitor their luggage. Railway is also benefitted from this practice as they could charge passengers for carrying extra luggage. Also the entire process of reservation and free seat allotment has become much faster and streamlined to create efficiency for the company. Out of all other govt. departments e-governance had surely reaped benefits for this ministry.
e-governance in education
Indian govt. is weighing a decision of coming out of the education sector completely and creating education infrastructure on cloud instead of maintaining physical infrastructure. Since the education model has become more fluid today with students choosing a wide range of careers and flexible hours of study govt finding it difficult to motivate young kids to attend schools regularly. Also many parents find traditional education system not value adding as all schools suffered from shortage of teachers or lack infrastructure to support poor non fee based model of education. Thus an app based education where students had a wide variety of subjects and topics to choose from and where experts could be made available 24X7 from different geographies came out to be a viable and profitable alternative to all parties involved.
Govt. is more focussing on setting standards for different private players in education and training industry. But in parallel there are many global standard certifications that emerged and that had created enormous challenge for online education service providers to keep their services at a certain grade and continuously upgrade their content. A traditional model of education was not sufficient to capture this ever changing need of education and hence govt. had to come out of the traditional model by force.
Today’s online mode of education gave the government the much needed flexibility to manage the education sector and spread of education. In recent one year plan our government has already introduced smart learning centres in interior places to equip the poor children with the infrastructure needed for smart and fluid learning.
Traditional e-governnance with new age technology
The traditional form of e-governance that started with implementing e-seva in Andhra Pradesh had to be scrapped for various operational reasons. With advent of e-seva mobile app that could provide much needed support to citizens made things easier for everyone to implement single window system for any request. Since these logins were secured all payments to government entities, all transactions and enquiries to any govt. department could be integrated seamlessly and both parties were benefitted.
Today, we can give any such request through our app with minimum details provided and since the app database maintains our records at the backend it is easy for us to apply for any data from any govt. department and get the information in our app boxes.
Various state governments are already thinking of creating virtual departments on clouds where engineers sitting in their data centre labs will manage all transactions. This has securely eliminated a lot of overhead in terms of manpower requirements in these departments and such jobs have become obsolete now. In addition to this, since the payments are handled through mobile apps now, a lot of positions that required handling of physical cash are also eliminated. This had also eliminated the need to printing physical notes and many public sector banks have already closed their branches in cities. SBI is currently only have branches in rural areas and have plans to close them in phased manner over next three to five years. This new situation had led to changes in many rules pertaining to financial regulations, AML norms and so forth.
Public distribution system
Ever since the logistics theory of pull system of replenishment has become popular government processes of public distribution have also changed. Now the app called e-plenish integrates the data generated from our household equipments and market replenishment agencies replenish the items as required by individuals. Govt. had great advantage with this new process of replenishment as it could maintain cold storages at strategic locations and monitor public distribution through their online mechanism.
However in rural India where the smart devices has not yet reached our govt. had integrated the farmers and through their mobile app farmers are informed about the produce they need to work on and the market they can sell their stuff. The local market concept is still ongoing in many of Indian rural areas and since demand and supply is matched intelligently with superior data analytics that run at the back end of such mobile apps. This ensures that the prices of the commodities are also kept at optimum level.
This information based on futuristic data analysis helped our govt. pull the strings of farmer suicide as well. Farmers being constantly educated on their produce help create a win – win situation for all concerned. E-governance is thus bringing a true revolution in many aspects of Indian lives.
No wonder that the mission that Mr. Narendra Modi has started in 2015 has yielded dividend in last one decade. Even though many techies from Indian Silicon Valley say that it could have been done in five years time, we understand that govt. needed to have people friendly policies as well. Many critics find a good reason for govt. agencies dilly-dallying implementation of technology was due to saving govt jobs and it was purely political. This is the reason many political analysts do not find any issue in this inordinate delay of complete implementation of national e-governance policies. Many say that training govt. employees and ministers in latest technology was also a challenge as those were not willing to change the way they worked historically. In the end Indians had to adopt new technology as without it the govt. had become very inefficient and was losing FDI to a great extent. We hope that India surges ahead of all nations in the days to come with its trained resources and efficient e-governance processes.
Intel contributed towards creating this #DigitalIndia. Their state of the art innovations took the country ahead in times and created a bright a digital future by supporting govt.’s e-governance initiatives.